Responsible Gaming
Responsible Gambling
At voomcasino.com, we believe gaming should be a form of entertainment. We hope our customers share this view and enjoy gaming responsibly. However, like any form of recreation, gaming carries the risk of addiction. To help prevent this, we offer a variety of tools to control gaming behavior, provide detailed information on problem gambling, and ensure our staff are trained to recognize signs of gambling-related harm.
We encourage players to remain self-aware. If you believe you may be experiencing difficulties related to gambling, please notify us so that we can block access to your gaming account.
Age Restrictions
The minimum legal age for gambling depends on your jurisdiction. For example:
- In Estonia, you must be at least 21 years old to use voomcasino.com.
- In some other countries, such as Finland, the legal age for gambling may be 18 years.
If we discover that an account was created by someone below the required legal age, we will immediately close the account.
Responsible Gaming Tools
To help you play responsibly, we offer the following tools and resources:
- Wager limits
- Deposit limits
- Loss limits
- Cooling-off periods
- Self-exclusion
- Session time tracking
- Help organizations
- Spending and winnings overview
- Guidance for responsible play
- Problem gambling self-assessment
- Parental controls
Wager, Deposit, and Loss Limits
You can set personal limits on:
- How much you wager
- How much you deposit
- How much you are willing to lose
Limits can be applied over 1-day, 7-day, or 30-day periods.
- Lowering your limits takes effect immediately.
- Increasing or removing limits will require a minimum of 48 hours to activate.
To set or modify limits, go to the “Responsible Gambling” section in your account. You can also contact our customer support via live chat or the “Leave us a message” form at the bottom of the website.
Cooling-Off Period
Need a short break? You can activate a cooling-off period, which prevents you from playing games, making deposits, or receiving promotional messages for a set duration.
- The restriction begins immediately.
- Once the period ends, your account is reactivated, and you will receive a confirmation email.
- Removing a cooling-off period takes 7 days to take effect.
Self-Exclusion
If you feel the need for a stronger and longer break from gaming, you can choose to self-exclude from accessing your account for a set duration. During this period you won't be able to login to your account.
To activate self-exclusion, go to the “Responsible Gambling” section in your account or contact customer support via live chat or the “Leave us a message” feature.
If you wish to restrict your access to any casino in Estonia, we recommend registering with the Estonian national self-exclusion registry, HAMPI.
Session Time Tracking
While logged in, a session time counter is displayed in the bottom-right corner of the website. You can also set limits on your gaming time in the “Responsible Gambling” section of your account.
Support Organizations
If you suspect you may have developed a gambling problem, we strongly encourage you to seek help.
International resource:
For Estonian residents:
- www.15410.ee – Gambling Addiction Counseling Center
Spending and Winnings Overview
To monitor your gambling activity, go to the “History” section under My Account. You can view your deposits, withdrawals, wagers, and winnings in one place.
Stay in Control
To maintain a healthy relationship with gaming, please keep the following guidelines in mind:
- Treat gambling as a form of entertainment, not a way to earn money.
- Don’t try to win back losses by continuing to play.
- Only wager money you can afford to lose.
- Keep track of the time and money you spend on gaming.
- Use self-exclusion tools if you feel overwhelmed.
- If you think you may have a gambling problem, seek help from a support organization.
Problem Gambling Self-Assessment
If you’re concerned that you may be developing a gambling problem, answer the following questions honestly:
- Have you ever gambled to pay off debts?
- Have you spent your last money on gambling?
- Have you borrowed money to gamble?
- Has gambling affected your sleep?
- Have you tried to win back lost money by gambling more?
- Have you sold possessions to fund gambling?
- Have you lost track of time while gambling?
- Have you neglected responsibilities due to gambling?
- Have you lied about how much you gamble?
- Have you experienced depression or suicidal thoughts due to gambling?
If you answered “YES” to several of these questions, we strongly advise contacting a gambling support organization for assistance.
Parental Controls and Underage Gambling
voomcasino.com strictly prohibits access to anyone under the legal gambling age applicable in their jurisdiction. For example:
- In Estonia, you must be 21 years old.
- In Finland, the required age is 18.
If it is found that a user has registered with a false date of birth or is underage based on their region’s laws, their account will be terminated and personal information erased.
To help prevent underage access, we recommend parental control software, such as: